Frequently Asked Questions


  • In accordance with the Washington State Secretary of Health’s Order 20-03.2, fully vaccinated
    individuals are exempt from the requirement to wear a face covering. A person is fully vaccinated
    against COVID-19 two weeks after they have received the second dose in a two-dose series
    (Pfizer-BioNTech or Moderna) or two weeks after they have received a single-dose vaccine
    (Johnson and Johnson/Janssen).
    Fully vaccinated individuals are also exempt from physical distancing requirements.

  • All clients are required to mask regardless of vaccination status. 

Cancellation Policy...

Life happens and because of this we allow one "Oops, I forgot!" cancellation. All subsequent failures to show for an appointment will be charged a $85 fee or one prepaid session unless it can be rescheduled for another day that week. We understand illness and other life events can cause one to need to cancel last minute so we reserve the right to waive fees on a case by case basis.

Cancellations due to illness...

Should you wake up with a cold, flu, have vomited in the last 24 hours or Covid-19 related symptoms....Let us know and STAY HOME! If you arrive ill you will be asked to go home and use our Book Now tab, text or email us to reschedule for another time. We cannot do our wonderful work if we are sick as well. 

Do you take insurance?

We do not take insurance, however, we can provide you with an invoice for you to submit for reimbursement with your insurance company. This system is not a medical device nor are we medical providers hence we are not covered under health insurance. Some employers cover services in separate employee compensation packages. that are separate from insurance. 

Are you controlling my mind? 

No. Changes and shifts in behavior that happen with the NeurOptimal® system are initiated by your own brain. This system does not force your brain to perform at a certain frequency nor does it tell it what to do. Instead, it uses your brain's natural ability to adapt to new information presented during your session in a feedback loop to learn new ways of coping.


What is neurofeedback?

Neurofeedback is the use of a feedback loop to generate information that is then used as input to create change in your brain. Feedback is what happens when a system uses output as the input as information to get the desired output. The system, in this case, is your brain and the output is the voltage changes happening in your brain that is sensed by the NeurOptimal® equipment. That information becomes the the "input" being played back to your brain via interruptions in an audio track you are listening to. NeurOptimal® uses the complex mathematics of how the brain understands and adapts to new information to affect our perception.

I heard neurofeedback can have negative side effects. 

This system prides itself on not having side effects. Over 4 million hours have been logged with trainers across the world and not one adverse side effect! Like all modalities of self-care; therapy, meditation, exercise, your body or mind will go through a period of adjustment. With NeurOptimal®, it's common for your awareness of yourself and others to change - "A-ha" moments, which may be uncomfortable at first.  

Why are there no side effects?
First, NeurOptimal® does not put any energy into your brain so it’s not forcing training to happen potentially causing overtraining and adverse side effects. With NeurOptimal® your whole brain is being trained all at once so training is balanced. Second, because NeurOptimal® has Auto Navigation there is no chance that the operator can incorrectly train your brain.  This is not a one size fits all concept rather a tailored session, each session for the brain you have that day.  Each session is your first and last. Much like a yoga class, you work with the body you came in with, in this case the brain you came in with!


Can NeurOptimal® make me smarter?

No. But it may help you feel more focused and clear minded so you can access the information you have more easily or be able to take in information and retain it. For example, say you get nervous taking tests and the result is that you perform poorly. What if you go into the test feeling relaxed and thinking clearly rather than worrying about the event of test-taking? Chances are you’ll perform better just because of your state of mind. 


How many sessions does it take?

The answer to this is subjective to each client. We all respond differently. Some experience profound shifts after the first few sessions, others it may take significantly more. We don't like to put a number on this as it is different for each client. This is not a quick fix, you must want see this journey to the end, when ever that is for you. The bulk of what NeurOptimal® will do for you happens after these first initial sessions. Training your brain takes time and patience, like talk therapy, it takes more than a few sessions to get to the meat of why you are seeking this alternative. The final number of sessions you do is based on how you are feeling and what shifts you are seeing. Whatever the number ends up being, you are giving yourself the gift of resiliency, self-regulation, and balance in response to stress!


Why am I tired after a session?

Your brain may be tired after a session but it usually goes away after you get up and move or after a rest. NeurOptimal® scans your brain 256 times a second during your 33 min session, a bit like your brain running a marathon. As you train, you may find that you are not as tired after sessions as you were in the beginning. Doing neurofeedback with NeurOptimal® is like going back to the gym after it’s been a while, but for your brain. When you train either your muscles or your brain you build strength, resilience, and balance! 


Books you can read

"The Body Keeps the Score" by Bessel Van der Kolk, MD

"Waking the Tiger: Healing Trauma" by Peter A. Levine, PhD

"Nonviolent Communication" by Marshall B. Rosenberg, PhD

"Neurofeedback in the Treatment of Developmental Trauma" by Sebern F. Fisher

"Hold Me Tight, Seven Conversations for a Lifetime of Love" by Dr. Sue Johnson